1. Introduction

This privacy policy aims to inform users of the website paulineservice.com about how their personal data may be collected and processed, in compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Informatique et Libertés).

We place great importance on the protection of your privacy. No personal data is collected without your knowledge, and we do not use any cookies or trackers on this website.

2. Data Collected and Purposes

Our website does not use cookies and does not collect any browsing data.

The only data that may be collected are those you voluntarily provide to us through:

The contact form,
Direct email,
Phone communication.

These data are used exclusively to:

Respond to your requests,
Ensure the follow-up of our business relationship (if applicable),
Fulfill our legal and regulatory obligations.

3. Legal Basis for Processing

The processing of your data is based on:

Your consent (e.g. when sending us a message via the contact form or by email),
The performance of a contract or pre-contractual measures (if you become a client),
Legal obligations (e.g. retention of invoices for accounting purposes).

4. Data Retention Period

Your data are only kept for as long as necessary to achieve the purposes for which they were collected:

Information requests: up to 3 years after the last contact,
Client data: for the duration of the contractual relationship, then archived in accordance with legal requirements (particularly accounting obligations).

5. Data Sharing

Your data are never sold or transferred to third parties nor shared with any parties.

6. Data Security

We implement all appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

In accordance with the GDPR and the French Data Protection Act, you have the following rights:

Right of access, rectification, update, and erasure of your data,
Right to restrict processing,
Right to object to processing,
Right to data portability.

To exercise your rights, please contact us using the contact form on our homepage.

You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés): www.cnil.fr.

8. Changes to this Policy

We reserve the right to modify this privacy policy at any time in order to remain compliant with legal and regulatory developments. The applicable version is the one published on the website.

Privacy Policy